Support
Email the MatterDesk support team. A person reads every message and replies within one business day, Monday to Friday, Sydney time.
Email support
support@matterdesk.aiSigning in, your workspace, a matter, a document, billing, or your account. If you are not sure who to ask, ask here and we will route it.
What to include
- Your firm name and the email address you sign in with.
- What you were doing, what you expected, and what happened instead.
- The screen you were on and roughly when it happened.
Please do not send client documents or a client's personal information to support. We only need enough detail to reproduce the problem.
Other enquiries
Privacy and your data
Access, correction and deletion requests, and questions about how your information is handled.
privacy@matterdesk.aiSecurity
Report a suspected vulnerability or anything that looks like unauthorised access.
security@matterdesk.aiSeeing the product first
Book a 15-minute walkthrough on a sample matter, or ask about pricing for your firm.
Book a walkthroughYour account and your data
You can delete your account from inside the app, without emailing us. The Privacy Policy sets out what is kept when you do, and the limits we have verified so far. The Terms of Service cover subscriptions, cancellation and acceptable use.
Matter Desk Pty Ltd · ACN 697 017 502 · Sydney, Australia